Adding a product to our system is now easier than ever!
From time to time you will come across a qualifying product that is not in our system. Now you are able to submit your product for review straight through the app. Simply follow the steps below to learn how to properly submit a new product:
Step 1: Tap on the offer you are trying to redeem and view the Offer Details page. Tap on the "Check Product Barcode" button. Scan the barcode on the product.
Step 2: If the "Does Not Match Offer" message appears, please try scanning the barcode one more time.
Step 3: If you continue to receive the "Does Not Match Offer" message, please read the offer details that will appear on your screen to see whether your product is eligible for this offer. If you believe the product should be eligible for this offer, please tap "Yes."
Step 4: Read the message under "Add Product" and tap on the "Take Photo" button. Tap on the camera icon to take a picture. Make sure to include the size of the product.
Step 5: If the picture clearly displays the front of the product, including the size, tap on the "Save" button.
Step 6: Once you have taken a picture of the front of the product, you will receive a thank you message. This means the product has been submitted for review by our team, and you will receive a response about whether the product has been accepted within 24 - 48 hours. Tap on "Continue" to continue browsing the offer gallery.
Step 7: When the review is complete, you will receive an email. If your product is accepted, please allow one hour for the system to be updated. Then, please refresh your gallery and redeem your offer!
**Please note: Users must have the newest version of the app in order to utilize this function. If you are still receiving an error or "Does Not Match Offer" notification, please reach out to our Care Team here.**