You may need to bypass this feature if it isn't working correctly. In order to disable the Touch ID feature on your device, please complete the following steps:
- From Account, tap on Settings.
- Tap "Enable TouchID" to white to turn this feature off. You can also turn this feature back on by tapping it to green.
- Restart and refresh the app.
Once these steps are complete, you should be able to Withdraw Cash at your convenience.