Redeeming offers with a loyalty card or account is a bit different than sending a receipt through the Ibotta app.
Some retailers are connected to Ibotta through the retailer's loyalty program. This means that instead of taking pictures of your receipt and sending them to Ibotta for review, your receipt information is electronically sent to Ibotta by the retailer.
NOTE: Not all retailer loyalty programs are supported at this time. If you view a particular retailer's page, you will see either "Connect [Retailer] Loyalty Card" or "Connect [Retailer] Loyalty Account" at the top of the gallery if their loyalty program is supported.
Use the steps below to ensure you receive credit for purchases made through a supported loyalty program.
- Start by linking your loyalty card or account to your Ibotta account.
- Before you go shopping, add all of your offers to your account.
- We ask that you add your offers prior to shopping because your receipt will automatically be sent to Ibotta with all offers that have been added.
- NOTE: It is up to you to ensure that the cashier scans your particular card or enters your phone number. If you forget to scan your card or the cashier scans a different card before yours, your purchase information will not be submitted to our system.
You will not receive a pending notification like with normal receipt submission. If you do not receive a receipt notification at the end of the 48 hours, please write to us so our Care team can assist you.
PRO-TIP: Please be sure to get and hold onto a physical receipt from the retailer. Sometimes, with loyalty submissions, the receipt information may be incomplete or not have enough information for you to receive credit for a specific item (e.g., a new product UPC may not have a product name resulting in a missed credit). Therefore, having your physical receipt helps our Care Team review your electronic and paper receipts so that you can get the correct credit.