Ibotta's general support team is called the Care Team. For most inquiries, you can expect a response within 48 hours of writing us.
NOTE: High traffic times (holiday weekends, the end of the year, times when there might be an app issue) can cause a large spike of incoming tickets which may delay the Team's response to you. We will always let you know if we are unable to get to your inquiry within 48 hours.
Check here for current response times.