Help: My Online Shopping purchase does not show in my account.

How long does it take for Online Shopping purchases to show as pending?
It depends.

Once an Online Shopping retailer lets us know you made a qualifying purchase, we'll mark your offer as "Pending".  

Some purchases will show as pending within a few hours. Other purchases will show as pending once the item is shipped or delivered. To find your offer's pending period, visit the offer details. Tap the offer image to see if there are any special guidelines for your purchase.

Here's what to do if you're purchase does not post as pending:

1. Check the offer details for any special guidelines.
2. If there are no special guidelines, wait 24 hours to see if the purchase will post.
   
   • If there are special circumstances, wait 24 hours after those guidelines to see if the purchase will post. [e.g., If the details say it should post when the purchase ships, wait 24 hours after the purchase ships]
3. If your purchase has not posted after waiting, prepare to contact our Care Team.
   • Take screenshots or save a PDF file of your confirmation email.
     • Please make sure the confirmation email includes:
       • Order Number
       • Order Items
       • Subtotal
       • Order Date and Time
   • Submit a ticket to the Care Team using Carlotta, our automated chat bot.
4. Our Team will receive your information and investigate why your purchase has not posted as pending.

Note: Some investigations into your purchase will rely on information provided by our partners. There may be a lengthy delay with this process, but our Team will always get back to you regarding your purchase.

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 Online Shopping