A negative balance in your Ibotta account usually means that some funds were reversed. If you withdraw funds and then a reversal was made, your account balance can become negative.
A reversal in your account may be due to one of the following:
- A receipt that was credited was determined to not meet receipt standards. Therefore, credit was removed from the receipt.
- An item purchased for an offer was determined to not meet the offer qualifications. Therefore, credit for the item was removed from your account.
- An item purchased for an offer was returned or the purchase was canceled (mobile shopping). Therefore, credit for the purchase was removed from your account.
- An offer was reversed which resulted in a bonus no longer being completed. Therefore, credit for the offer and the bonus was removed from your account.
Not to worry though! You can put your account back in the positive by earning credits to get you back to zero. Once you hit zero, you will continue to earn in the positive.
If you feel that something was reversed in error, please contact our Care Team who would be happy to review your account with you.