A negative balance in your Ibotta account usually means that some funds were reversed. If you withdraw funds and then a reversal was made, your account balance can become negative.
A reversal in your account may be due to one of the following:
- A receipt that had cash back earned was determined to not meet receipt standards. Therefore, cash back was removed from the receipt.
- An item purchased for an offer was determined to not meet the offer qualifications. Therefore, cash back for the item was removed from your account.
- An item purchased for an offer was returned or the purchase was canceled (online shopping). Therefore, cash back for the purchase was removed from your account.
- An offer was reversed which resulted in a bonus no longer being completed. Therefore, cash back for the offer and the bonus was removed from your account.
Not to worry though! You can put your account back in the positive by earning cash back to get you back to zero. Once you hit zero, you will continue to earn in the positive.
If you feel that something was reversed in error, please contact our Care Team who would be happy to review your account with you.
Earnings & Withdrawing Cash