Bonuses are an easy way to add extra bucks to your earnings.
However, similar to our offers, they can be reversed depending on the situation. A bonus can be reversed up to a month after purchase for the following reasons:
1. Your purchase, or product, was returned or canceled.
- When your purchase is verified, you will earn the bonus associated with any applicable bonuses. If your purchase is returned or canceled, your offer cash back and bonus will be reversed.
2. Your offer did not meet the qualifications and this offer contributed to a larger bonus.
- When you work towards a bonus that requires a specific purchase or number of redemptions, you will earn the bonus once you complete the qualifications. If we determined that a product that was claimed for an offer does not meet the qualifications, your offer cash back and bonus will be reversed.
If your bonus is reversed, take a look at what the bonus is called in the Bonuses section of the navigation bar.
You can also take a look at your notifications to see if you can find any reversed offers. If you feel that our system made a mistake or you would like your account reviewed, please write to the Care Team for support.
Looking for Ibotta Help, but Faster?
Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less!
Bonuses & Earning Bonuses