All of Ibotta Care is here to help you when you need it. We have a few teams that work on different inquiries. Each Team specializes in a specific area but all Teams are able to answer any questions that you may have.
- This is the general Care Team who will answer most of the questions that you have. They can help you with offers, bonuses, account information, and more!
Online Shopping Team
- This is the Team that helps with any and all questions about online shopping offers and bonuses, as well as Pay with Ibotta. They are specialized in researching Online Shopping inquiries and reach out to our partners on your behalf if something isn't right.
Account Review Team
- This is the Team that will review your account if it is locked from withdrawing earnings or deactivated. They are specialized in reviewing accounts to ensure that everyone is following the rules so that users, brands, and retailers can enjoy the benefits of Ibotta.
The great thing is that your inquiries will automatically be directed to the right team and there is no need to wait to be "transferred to the right team." If you need to be transferred, you will not lose your "place" in line and everyone on the Teams will be happy to help you.