The Ibotta Care Team would like to thank you for your patience and understanding while we work through all Saver inquiries in high traffic times.
We absolutely understand that the delay in response can leave you feeling confused and unsure if you'll receive cash back for your purchases or bonuses. Rest assured that we will get to your inquiry as soon as we can.
The reason you may see a ticket solved without a response is if you created more than one ticket related to the same topic.
When multiple tickets are created, this may cause confusion for our Care team and makes it difficult to track your issue.
To help with the confusion, your tickets will likely be merged together. This may result in your receiving a response that your ticket has been solved without a response. Don’t worry though, your tickets have been merged and you will receive one response for your initial multiple tickets.
We recommend creating one ticket for your requests and replying to that open ticket if you have more or new questions. You can do this by logging into the help center and viewing your ticket history.
Looking for Ibotta Help, but Faster?
Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less!
Ibotta General Education