Why am I seeing “first_name" and "last_name” instead of my name?

If you are seeing your name as “first_name" and "last_name” within the Ibotta app or on the website, it is because you have exercised your right to be forgotten (also known as the right to deletion) under the California Consumer Privacy Act (CCPA) or other state-specific privacy laws.

Please note:

• All emails sent from Ibotta will be addressed to “first_name" if this is the name listed on your profile.
• You can always update your name by following these steps:
  1. Tap on Profile in the top dropdown menu
  2. Select Settings, then Update Profile
  3. Enter your desired first and last name

 Rules to Use