Why is My Current Account Balance Negative?
A negative balance in your Ibotta account usually means that cash back applied to the Earnings balance were reversed. If you withdraw funds and then a reversed cash back was applied, your account balance can become a negative amount.
A reversal in your account may be due to any of the following:
- A receipt that earned cash back was determined to not meet receipt standards after initial cash back. Therefore, any offer cash back from the receipt was removed.
- An item purchased for an offer was determined to not meet the offer qualifications after initial cash back. Therefore, cash back for the item was removed from your account.
- An Online Shopping item purchased for an offer was returned, the payment changed, exchanges were made, or the purchase was canceled after initial cash back. Therefore, cash back for the purchase was removed from your account.
- An offer was first reversed which resulted in a bonus no longer being completed. Therefore, cash back for the offer and subsequently the bonus was removed from your account.
Does a Negative Account Balance Affect My Account Details?
No! A negative balance does not affect payment methods, Lifetime earnings, nor previous cashed out earnings!
How Can I Get My Account Balance Back Into Positive Earnings?
You can put your account back in the positive by earning cash back to get you back to zero. Once you hit zero, you will build up your earnings in the positive.
If you feel that an offer and/or bonus was reversed in error, please contact our Care Team who would be happy to review your account with you.