Missing some money? Still waiting for credit? Where's my cash back?
If you are missing cash back from a grocery pickup & delivery purchase, please check the following:
- When did you receive your purchase?
- Is the retailer eligible?
- Is my account linked?
- Do exclusions apply?
- Were cancellations or substitutions made?
When did you receive your purchase?
Sometimes, it can take up to 72 hours to get your cash back after your groceries have been picked up or delivered. If it's been less than 72 hours, you should be getting your cash back soon!
Is the retailer eligible?
Cash back from grocery pickup & delivery is limited to retailers that are listed within the Grocery pickup & delivery category of the app. Retailers that are not included in the category do not qualify for cash back. Navigate to the Grocery pickup & delivery category of the app from the Shop by category menu on the Home page to see the list of eligible retailers.
Is my account linked?
Make sure that your retailer account is linked to the Ibotta app under the correct retailer. You can verify if an account is linked by following the steps below:
- Tap the Profile dropdown menu on the top left corner of the home page
- Tap Settings
- Tap Linked accounts
Here you can view all of the accounts currently linked to retailers within your Ibotta account. Please keep in mind, that some retailers have In-store and Online retailers. If it applies, make sure the Online retailer is linked for Grocery pickup & delivery offers.
If the retailer is not linked, follow these steps before making your next purchase:
- Navigate to the Grocery pickup & delivery category on the Home page
- Tap the retailer
- If given the option, tap Online for Grocery pickup & delivery offers
- Tap Link account, and follow the instructions
If you are not prompted to first link your account when tapping Online, this means you will be directed to the retailer's website or app to earn cash back on your entire order by shopping online.
Do exclusions apply?
If your account is linked appropriately, please verify that the purchase met the requirements and that the item purchased qualifies for the offer. You can confirm this by reviewing the Details on the offer page.
You can find the offer page by following the steps below:
- Navigate to the Grocery pickup & delivery category or search for the retailer on the Home page
- Tap the retailer
- If given the option, tap Online for Grocery pickup & delivery offers
- Find the offer from Your list or search for the offer by tapping the magnifying glass on the top right corner of the retailer page
- Tap the offer
- Review the Details or tap Check product barcode to verify offer eligibility
Were cancellations or substitutions made?
Unavailable, unfulfilled, or canceled items from your purchase do not qualify for cash back. If a qualifying item was substituted and the substituted item no longer meets the requirements listed on the offer page Details, cash back will not be awarded either.
If you did not receive cash back for an item(s) that you believe qualifies, chat with Carlotta, our Ibotta Care chatbot here: I am missing cash back.
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Grocery Pickup & Delivery