If you are missing credit from a grocery pickup & delivery purchase, please check the following:
- Is the retailer eligible?
- Is my account linked?
- Do exclusions apply?
- Were cancellations or substitutions made?
Is the retailer eligible?
Cash back from grocery pickup & delivery is limited to retailers that are listed within the Grocery Pickup & Delivery category of the app. Retailers that are not included in the category do not qualify for cash back. Navigate the Grocery pickup & delivery category of the app from the Home screen to see the list of eligible retailers.
Is my account linked?
Make sure that your retailer account is linked to the Ibotta app under the correct retailer. You can verify if an account is linked by following the steps below:
- Select Account on the navigation bar.
- Scroll down and select the Settings option.
- Tap on Linked accounts under the Account category.
Here you can view all of the accounts currently linked to retailers within your Ibotta account. If the retailer is not linked, follow these steps:
- Navigate to the Grocery pickup & delivery category of the app from the Home screen
- Select the retailer
- Press the Link button at the top of the retailer page.
Do exclusions apply?
If your account is linked appropriately, please verify that the purchase met the requirements and that the item purchased qualifies for the offer. You can confirm this by reviewing the details on the offer page. You can find the offer page by navigating to the Grocery pickup & delivery category of the app from the Home screen.
Were cancellations or substitutions made?
Unavailable, unfulfilled, or canceled items from your purchase do not qualify for cash back. If a qualifying item was substituted and the substituted item no longer qualifies as outlined in the offer details, cash back will not be awarded either.
If did not receive credit for an item(s) that you believe qualifies for credit, please submit a request to our Care Team with the relevant info for further assistance.
Grocery Pickup & Delivery