How do I take a screenshot for a support ticket?

When submitting a request to the Ibotta Care team, we ask that you include any relevant screenshots related to your issue. Taking a screenshot is a snap with this guide—find your device below for instructions.

Apple devices with facial recognition (no home button/finger ID button) 

1. Open your phone to the screen you wish to take a screenshot of 
2. Read these next steps thoroughly as you’ll need to execute them quickly: 
   • Press the power button (right side) 
   • While still pressing the power button (right side), press the top volume button (top left side) 
3. Release your fingers at the same time and the screenshot will be saved in your phone’s photo album 
   

If you need more help, please see here: Take a screenshot on your iPhone

Apple devices with a home button 

1. Open your phone to the screen you wish to take a screenshot of 
2. Read these next steps thoroughly as you’ll need to execute them quickly in this order: 
   • Press the power button (on the top or side of your device depending on the model) 
   • While still pressing the power button, press the home button 
3. Release your fingers at the same time and the screenshot will be saved in your phone’s photo album 

If you need more help, please see here: Take a screenshot on your iPhone

Android devices

1. Open your phone to the screen you wish to take a screenshot of 
2. Read these next steps thoroughly as you’ll need to execute them quickly in this order:
   • Press the volume down button
   • While still pressing the volume button, press the power button
3. Release your fingers at the same time and you'll hear a camera shutter sound
4. Your screen will flash and the screenshot will be saved in your phone's photo album

If you need more help, please see here: Take a screenshot or record your screen on your Android device

Mac laptop or computer 

1. On your Mac, press Shift-Command-4 (or use Launchpad) to open Screenshot and display the capture tool
2. Click and drag the box to select the portion of the screen you wish to capture

If you need more help, please see here: Take a screenshot on your Mac

PC laptop or computer

1. To capture your entire screen, select the Print Screen (sometimes labeled PrtScn) key
2. Your screenshot will not be saved as a file, but it will be copied to the clipboard
3. You'll need to open an image editing tool (such as Microsoft Paint), paste the screenshot in the editor, and save the file from there

You can also use the Snipping Tool to capture a screen image, see more here: Use Snipping Tool to capture screenshots

When should I use a screenshot?

Screenshots should only be provided for troubleshooting purposes when you are contacting, or if it's requested by, the Care team. For more information on contacting care, please visit: How can I contact the Care team?

Unfortunately, screenshots are not accepted for in-app receipt submission. For more information on valid receipts, please visit: What are receipt qualifications for in-store redemption?