Do I need to verify anything?
- Nope! As long as you have successfully used our Mobile Shopping process, you will be credited once your order is fully processed. We recommend saving your confirmation and shipping emails until your credit posts to your account.
How long will it take for me to receive my rebate from the Mobile Shopping purchase?
- Each individual offer varies in pending credit time. Please review the rebate details within the app for more specific information.
Can I make multiple purchases?
- Yes! Each Ibotta offer can be used for multiple purchases. Be sure to access the appropriate rebate within Ibotta prior to each purchase. Additional purchases made without accessing the Ibotta rebate will not be eligible for credit.
What if my retailer offers specific item rebates also?
- No problem! The stackable rebates within a mobile shopping Retailer gallery will be applied when your purchase is completed.
Are there any exclusions?
- For specific exclusions, please review each specific rebate for more details.
Will this count towards my bonuses?
- Yes, but your account will not reflect the Mobile Shopping rebate until the rebate status changes from pending to complete.
What if I cancel or return my order?
- We will be notified of your return/cancellation and the credit will be deducted from your account.
Is a purchase made directly through the retailer's website eligible for Ibotta credit?
- No, in order to receive credit, you must successfully use the Mobile Shopping process, both starting and completing the process from the Ibotta app.
If I am choosing to use a partner app, why didn't the mobile retailer's app launch correctly?
- Most likely, the cause relates to versions of the Ibotta app and partner app. Both the Ibotta app and the partner app (for example, Drizly) must be updated to the latest versions for best results. Please update Ibotta and the desired partner app to the latest versions, refresh the apps, and restart the process.
**IMPORTANT: Mobile Shopping rebates are only valid when the mobile retailer's website or app is launched from Ibotta. No purchases made outside this linked process are eligible for cash back.**