Online shopping offers are an exciting way for you to earn cash back while shopping at your favorite online retailers!
Earn extra cash back on travel, apparel, home, and more! It's easier than ever when you shop through the Online shopping category in the app, website, or browser extension.
There is a difference between earning cash back through Online shopping and the Grocery/ Grocery pickup & delivery categories. So we’ve compiled some popular FAQs below to help guide you.
Q: Do I need to verify anything to match offers to my purchase?
A: Nope! You do need to start in Ibotta to complete your Online shopping purchase. Navigate to the Online shopping category, tap/click the retailer, and then you will tap/click Shop next to the offer.
From here you will be taken to the retailer's website or app to continue shopping. You won't need to verify your items, but we suggest checking the offer exclusions prior to completing your purchase.
- Pro tip: keep your confirmation email and shipping notifications on hand until your cash back is applied to your earnings. If a purchase doesn't provide the expected cash back, having this information helps us investigate.
Q: How long does it take to get cash back for my Online shopping purchase?
A: For qualifying retailers, you will receive cash back for your Online shopping purchase 7 days after your transaction date. However, some retailers have different pending periods which can be found on the offer page Details, be sure to review the How to get cash back section.
For more information about Online shopping pending period, check here: Help: My Online Shopping offer is still pending.
Q: Can I make multiple purchases from the same retailer?
A: Yes! Just be sure to start in Ibotta by tapping/clicking Shop before starting each subsequent shopping trip. From here you will be taken to the retailer's website or app to continue shopping. When you do this, it ensures there is a link between Ibotta and the retailer so that you can receive cash back for your purchase!
Q: What if my online retailer has specific item offers also?
A: Some retailers may have specific item offers available to redeem. You will not need to add these offers to Your list. Just be sure to start in Ibotta by tapping/clicking Shop before starting your shopping trip. You will then automatically earn cash back for those offers when the pending period is complete!
Q: Can I get online cash back for offers I see available in-store on the app?
A: No. Offers available at retailers in-store are only eligible when you purchase them at the actual brick-and-mortar retailer. Likewise, offers available when you shop through the Online shopping category in the app, website, or browser extension are only eligible for online purchases.
Q: Do Online shopping offers have exclusions?
A: Yes. Each retailer and offer has different details regarding what is or is not valid for cash back. This can be found on the offer page Details by tapping the offer that you wish to redeem.
Q: Do Online shopping offers count towards bonuses?
A: Yes! Online shopping offers will apply to bonuses and cash back will be added to your earnings when the Online shopping offer's pending period has been completed.
For more information about bonuses related to Online shopping, check here: Will a pending period affect my bonus?
Q: Am I able to cancel or return my Online shopping purchase?
A: Absolutely. However, if you received cash back for a purchase that you return or cancel, the cash back and any applicable bonuses will be removed from your earnings (reversed).
Additionally, if you have a pending offer for a purchase that you return or cancel, we will remove the pending offer when we receive the information from the retailer. Unfortunately, you cannot earn offer cash back on items you did not purchase.
Q: Will I get cash back for an Online shopping purchase that I did not start in Ibotta?
A: Unfortunately, no. Purchases made with an eligible retailer that do not start in the Ibotta app, website, or browser extension are not eligible for offer cash back because the link between Ibotta and the retailer is missing.
It's a good habit to always start in Ibotta to ensure that you receive cash back when you make a qualifying purchase.
Q: I am trying to make a purchase at an Online shopping retailer, but it is not working. What's happening?
A: There may be a couple of things impacting your ability to complete your Online shopping purchase. Here are a few steps you can take to try to troubleshoot:
- Most likely, the app(s) needs to be updated to the most recent version. If the Ibotta or retailer's app is not up-to-date, it can cause technical difficulties. We recommend always keeping both the Ibotta app and the retailer's app updated to the latest versions for best results.
- If you have to update your app(s), refresh, and then you should be able to start your Online shopping purchase in Ibotta again.
- If you can access the retailer's app or website but cannot complete check out, please try removing the retailer's app from your device. Sometimes having the retailer's app downloaded on your device disrupts the link between Ibotta and the retailer's site.
Q: How can I contact the Care Team?
A: If you have more questions or need more help regarding an Online shopping purchase, chat with Carlotta, our Ibotta Care chatbot here: I'm having an issue with an Online Shopping order