Missing cash back on a grocery pickup or delivery order? Give it 72 hours, then check store eligibility, account linking, and Recent purchases to claim missed offers.
Missing some money? Still waiting for credit? Where's my cash back?
When did you receive your purchase?
Sometimes, it can take up to 72 hours to get your cash back after your groceries have been picked up or delivered. If it's been less than 72 hours, you should be getting your cash back soon! Additionally, if your order is split between pickup and delivery, or multiple deliveries, you won't receive offer cash back until all of the items have been received. Be sure to check the store's order status for updates.
Is the store eligible?
Cash back from grocery pickup & delivery is limited to stores that are listed within the Grocery pickup & delivery category of the app. Stores that aren't included in the category don't qualify for cash back. Navigate to the Grocery pickup & delivery category of the app from the Shop by category menu on the Home page to see the list of eligible stores.
Is your account linked?
Make sure that your store account is linked to the Ibotta app under the correct store. You can verify if an account is linked by following the steps below:
- Tap the Profile dropdown menu on the top-left corner of the home page
- Tap Settings
- Tap Linked accounts
Here you can view all of the accounts currently linked to stores within your Ibotta account. Please keep in mind that some stores have In-store and Online stores. If applicable, make sure the Online store is linked for Grocery pickup & delivery offers.
If the store isn't linked, follow these steps before making your next purchase:
- Navigate to the Grocery pickup & delivery category on the Home page.
- Tap the store
- If given the option, tap Online for Grocery pickup & delivery offers.
- Tap Link account and follow the instructions.
If you aren't prompted to first link your account when tapping Online, this means you'll be directed to the store's website or app to earn cash back on your entire order by shopping online.
Do exclusions apply?
If your account is linked appropriately, please verify that the purchase met the requirements and that the item purchased qualifies for the offer. You can confirm this by reviewing the Details on the offer page.
You can find the offer page by following the steps below:
- Navigate to the Grocery pickup & delivery category or search for the store on the Home page.
- Tap the store
- If given the option, tap Online for Grocery pickup & delivery offers.
- Find the offer from Your list or search for the offer by tapping the magnifying glass on the top right corner of the store page.
- Tap the offer
- Review the Details or tap Check product barcode to verify offer eligibility.
Were cancellations or substitutions made?
Unavailable, unfulfilled, or canceled items from your purchase don't qualify for cash back. If a qualifying item was substituted and the substituted item no longer meets the requirements listed on the offer page Details, cash back won't be awarded either.
What is the Recent purchases section for?
If you've recently shopped with Ibotta using a linked store account, you may see your transaction appear under Recent purchases on your Earnings page.
Please note that offers must be added to Your list before you shop to earn cash back with a linked store account. However, if you missed adding an offer before checking out, you may be able to claim your missing cash back.
- Tap the transaction under Recent purchases
- Tap Add offers
- Add the eligible offers (+) under Offers found
- Tap Submit offers
This feature is only at select stores and may not be available to every Saver.