Ibotta is free to use, though we do assess fees to certain inactive (and deactivated) accounts. However, fees are drawn from your Ibotta account balance, never from your personal bank account.
What are maintenance fees?
Account maintenance fees are administered to accounts that have had no activity occur for at least 180 days. This includes accounts that have been deactivated. These fees are assessed because there are costs associated with the creation and maintenance of your Ibotta account, and those costs are covered by the fees Ibotta earns when you redeem offers.
Activity vs. inactivity
“Activity” is defined as completing a redemption of an offer and receiving cash back for the offer. “Inactivity” is defined as the duration of time since your last completed redemption. Once 180 days of no completed redemptions on your account pass, your account will be considered inactive. If you have a balance in your inactive account, Ibotta will deduct an amount equal to $3.99 from your accumulated Ibotta earnings for every 30 days that your account remains inactive.
How can I avoid account maintenance fees?
To avoid account maintenance fee deductions, complete a redemption for any offer in the app or browser extension at least once every 180 days. Account maintenance fees are only deducted from an inactive Ibotta account balance. You will never be directly charged any fees to your personal bank account.
Ibotta will attempt to notify you before the first account maintenance fee is applied by sending an email to the email address we have on file. You may not receive this notification if your email is incorrect. Please make sure that we have your current information on file so that important messages will always be received.
For more information, please see our Terms of Use.
Rules to Use