What is the estimated response time for my Ibotta Care ticket?

We work hard to respond within 2 business days after your request is submitted

During periods of high purchase volume (e.g. the holiday season), estimated response times may increase. Additionally, sending multiple tickets about one issue will likely increase response time.

How do I see Ibotta Care's reply to my ticket? 

There are two different ways you can check on the status of your ticket.
 

Keep an eye on your email inbox:

When we update your ticket, you will receive an email reply from our Help Center.

Not seeing our email? Our replies are sent to the email address used to submit the request. Be sure you have room in your inbox, and check your Spam folder for our reply. If you still don't see it, you can find your ticket history in our help center when you log in.

Check your ticket history by logging into ibotta.com:

1. Navigate to ibotta.com and log in using your Ibotta account credentials.
2. Click the Help dropdown menu in the top right corner of the page.
3. Click Help Center.
4. Click the dropdown menu under your account name in the top right corner of the page.
5. Click My support tickets.
6. This will take you to the My requests page where you can review your complete ticket history including ticket activity and status.
7. You can also click on the ticket Subject to review the ticket's complete correspondence.

Can I contact Ibotta Care on the phone?

Due to the nature of our business and the volume of inquiries we receive per day, we provide support solely through the Help Center. Unfortunately, phone assistance isn't available at this time. Thank you for your understanding.