The most common instances where a Saver may assume there is an unauthorized charge on their debit card are:
1. Gift card transactions - Gift card transactions will appear as IBOTTA PAY on your debit card statement and they will list the name of the retailer.
2. ‘Recurring’ flag on card statements - you may see a "recurring" flag on your statement, but this does not indicate that you are subscribed to a recurring plan or charge.
-
- This "recurring" flag does indicate that you have saved your card for future charges.
If you see a charge that you did not authorize, please contact our Care team for assistance by selecting Submit a request in the top right corner of this screen. |
Looking for Ibotta Help, but Faster?
Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less!
Gift cards