Help: I cannot take pictures of my receipt.

The most common reason a Saver can’t take pictures of their receipt is that Ibotta has restricted access to the user’s camera. Follow the steps below to adjust your settings on your device and grant Ibotta access to your camera.

For iOS Users: Go to your device Settings. Scroll down and tap Ibotta. Enable the toggle next to “Camera” to ensure camera permissions are turned on.   For Android Users: Go to your device Settings. Scroll down and tap Application Manager. Tap Ibotta. Tap on Permissions and Camera and make sure your camera permissions are turned on.

If you are still having trouble taking pictures of a receipt, please submit a request to our Care Team and we can take a look at your account.

Looking for Ibotta Help, but Faster?

Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less! 

 

 

 Account & Troubleshooting