Help: The app is having trouble loading.

Sorry you're having trouble accessing the app! Here are three steps you can take to resolve the issue:

1. Reset your connection type
2. Refresh app performance
3. Check for network blockers (Eero, VPNs, & Ad-Blockers)

1. Reset your internet connection

To use the Ibotta app, you'll need a compatible device and an internet connection.

• If you're on Cellular Data: Try switching to a Wi-Fi connection.
• If you're on Wi-Fi: Try toggling Wi-Fi off to use your cellular data.
   

2. Refresh app performance

Occasionally, other apps running in the background can interfere with Ibotta’s performance.

• Close Background Apps: Force-close any apps you aren't currently using.
• Clear Your Cache: Go to your device settings to clear the Ibotta app cache.
   

3. Check for network blockers (Eero, VPNs, & Ad-Blockers)

If the app works on cellular data but not on your home Wi-Fi, your router or security settings might be blocking the Ibotta servers.

• VPNs: If you use a VPN, try disabling it temporarily.
• Network Ad-Blockers: Services like Eero+, Pi-hole, or AdGuard may block the secure domains Ibotta needs to verify offers.

To access Ibotta with a network blocker, you'll need to "Whitelist" or "Allow" "ibotta.com" within your service's settings.

Note: If the connectivity issue is not resolved by any of the steps above, please give the app an hour. There may be a larger issue at hand that we are fixing. We truly appreciate your patience.