You can contact us by chatting with our chat bot.
Click the widget in the bottom right corner of our help center, and send a message to start a conversation with our chat bot. This helps us know what you need help with and captures the information needed to help create a ticket with the right team.
| What does Carlita need to know? |
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If our chat bot can't answer your question, she can help you create a ticket and send it to the Care team on your behalf. Simply click on Submit a support ticket or I still need help when prompted. Fill out the form, and we will reach back out via email.
When will I hear back from Ibotta Care?
For more information, please check out this helpful article: What is the estimated response time for my help ticket? This article also explains how to locate your ticket history.
Can I contact Ibotta Care on the phone?
| Due to the nature of our business and the volume of inquiries we receive per day, we provide support solely through the Help Center. Unfortunately, phone assistance isn't available at this time. Thank you for your understanding. |