Before submitting a help ticket
We recommend visiting the Ibotta Community forum to see if your question might be quickly answered by other Ibotta users. Tons of our savers find fast assistance in the Ibotta Community every day. Search your topic or log in to leave a question. Replies typically come through in a few hours or less!
If you don't find an answer in our Community, you can contact us from your web browser or from the Ibotta app. Please allow 48 hours for a reply to the email address connected with your Ibotta account.
From your web browser
Here’s how to submit a request to the Ibotta Care Team from your browser:
In the top right corner of the help center, click or tap “Submit a request”.
- When filling out your request submission, please enter as much detailed information as possible, including the following:
- Your full name
- The email associated with your Ibotta account
- The phone number associated with your Ibotta account
3. Additionally please attach screenshots and/or photos depicting your specific issue. Add these files in the “Attachments” area right above the pink “Submit” button, pictured below.
Click Add file to provide any images of
- Barcodes that won’t scan
- Your full receipt from top to bottom including a visible date
- Specific areas within the mobile app, website, or browser extension that are not functioning properly
Need to know how to take a screenshot? See How do I take a screenshot for a support ticket?
From the Ibotta app
If you need to contact the Care Team about a past receipt, you can do so from the app. Here's how:
- Open the Ibotta app on your mobile device.
- Tap Account
- Tap My earnings
- In your Earnings history, tap your recent purchase to open the purchase details, and tap Report an issue
- In your request, please include the Missing cash back amount and the name of any relevant offers or bonuses.
Is your account deactivated or locked? Find more information on why, here.
If you are unable to log in to your Ibotta account to submit an inquiry, please include all of the above information in an email to firstname.lastname@example.org.
Due to the number of inquiries we receive daily, we ask that you allow at least 48 hours for a response from any email/request form sent into our Care Team. We appreciate your patience!
Looking for Ibotta Help, but Faster?
Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less!