In the right-hand corner of your current screen (whether on a mobile device or computer), you will find "Submit a request," which will direct you to provide us with details about your inquiry.
We kindly request that you include any applicable information related to your inquiry. This includes, but is not limited to: pictures or screenshots of your receipt, pictures of your items, receipt details, phone number, etcetera. With this information, we are able to handle your inquiry more efficiently.
If you are unable to log in to your Ibotta account to submit an inquiry, please send an email to firstname.lastname@example.org.
Due to the number of inquiries we receive daily, we ask users to allow at least 48 hours for a response from any email/request form sent in to our Care Team. You can also review the Care Team's current estimated response time here. We appreciate your patience!
Is your account deactivated or locked?
Please look into reasons why and how to contact the Care Team here.