In the right-hand corner of your current screen (whether on a mobile device or computer), you will find "Submit a request," which will direct you to provide us with details about your inquiry. You may need to click your profile picture to show the drop down for the "Submit a request" option to appear.
We kindly request that you include any applicable information related to your inquiry. This includes, but is not limited to:
- Pictures of your receipt from the top of the receipt to the bottom.
- Pictures of your items or barcodes which are not scanning.
- If relevant, your phone number, etcetera.
With this information, we are able to handle your inquiry more efficiently.
*If you do not know how to take screenshots on your device, here are some tips:
Apple device
How to take a screenshot on iPhone models with Touch ID and Side button
1. Press the Side button and the Home button at the same time.
2. Quickly release both buttons.
3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen.
4. Tap the thumbnail to open it or swipe left to dismiss it.
How to take a screenshot on iPhone models with Touch ID and Top button
1. Press the Top button and the Home button at the same time.
2. Quickly release both buttons.
3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen.
4. Tap the thumbnail to open it or swipe left to dismiss it.
Andriod device
1. Hold the volume down and power button at the same time for a brief moment.
2. When you let go you'll hear a camera shutter sound.
3. Your screen will flash.
4. Your screenshot has been captured and you see a thumbnail of your screenshot show up along the bottom of your screen.
Mac device
On your Mac, press Shift-Command-4 (or use Launchpad) to open Screenshot and display the capture tool. Click and drag the box to select the portion of screen you wish to capture.
PC device
To capture your entire screen, tap the Print Screen (sometimes labeled PrtScn) key. Your screenshot will not be saved as a file, but it will be copied to the clipboard. You'll need to open an image editing tool (such as Microsoft Paint), paste the screenshot in the editor and save the file from there.
You can also set the PrtScn button to open the Snip & Sketch tool by going to Settings > Ease of Access > Keyboard and toggling on Use the PrtScn button to open screen snipping under Print Screen Shortcut.
*If you are unable to log in to your Ibotta account to submit an inquiry, please send an email to accountsupport@ibotta.com.
Due to the number of inquiries we receive daily, we ask users to allow at least 48 hours for a response from any email/request form sent in to our Care Team. You can also review the Care Team's current estimated response time here. We appreciate your patience!
Is your account deactivated or locked?
Please look into the reasons why and how to contact the Care Team here.
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