We're sorry to hear that!
We first recommend checking the spam/junk folders in the email associated with your Ibotta account (this will help ensure the successful delivery of electronic gift cards). Please remember, we ask users to allow 48 hours for a response for any email sent in.
If you still do not receive emails from our Care Team, you are able to look into any previous correspondences within the Help Center. Whether in the app or on our website, please click "My Support Tickets" in the upper right-hand corner of your screen. From here, you can view all of your current and past Support tickets.
**Please note: Unmarking Ibotta emails as spam and/or junk will help ensure successful delivery of electronic gift cards.**