We're sorry about that! Here are some reasons why and what you can try to resolve it:
- If the app won't connect in a store, try toggling between wifi and data. Not all stores provide wifi but some do. Connect to the store's wifi to see if that helps.
- If the app won't connect on data, try toggling to wifi when you're at home.
- If the app won't connect on wifi, try clearing the history/cache and closing all other open apps. Another app might be taking over your device performance or running in the background.
- If the app just keeps spinning no matter what, there may be a larger-scale issue. Check the Ibotta community and our social media channels for any notifications, and force the Ibotta app to close and restart your device.
Note: If the connectivity issue is not resolved by any of the steps above, please give the app an hour. There may be a larger issue at hand that we are fixing. We truly appreciate your patience. |
Looking for Ibotta Help, but Faster?
Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less!
Account & Troubleshooting