We're sorry about that! Here are some reasons why and what you can try to resolve it:
- If the app won't connect in a store, try toggling between wifi and data. Not all stores provide wifi but some do. Connect to the store's wifi to see if that helps.
- If the app won't connect on data, try toggling to wifi when you're at home.
- If the app won't connect on wifi, try clearing the history/cache and closing all other open apps. Another app might be taking over your device performance or running in the background.
- If the app just keeps spinning no matter what, there may be a larger-scale issue. Check the Ibotta community and our social media channels for any notifications, and force the Ibotta app to close and restart your device.
Note: If the connectivity issue is not resolved by any of the steps above, please give the app an hour. There may be a larger issue at hand that we are fixing. We truly appreciate your patience.
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Account & Troubleshooting