Articles in this section

See more

How do I submit a receipt for cash back?

Getting started

When you shop in-store, you will be provided an itemized receipt printed at the register. This paper receipt is what you will submit to Ibotta for cash back. Cash back can be earned on offers added to Your list that match items you purchased.

If available at the retailer, you can also earn cash back on Any Receipt offers added to Your list; valid on the submission of a grocery receipt.

  1. Find your retailer - Search for your retailer in the app, and be sure In-store is listed below its name.
  2. Add your offers - Add (+) offers to Your list prior to shopping.
    • If you forgot to add an offer before completing your purchase, you can still add it to your list before submitting your receipt.
  3. Shop for your offers - Shop for your offers in-store and save your itemized paper receipt printed from the register.
  4. Submit your receipt - Receipts must be submitted using the app. Unfortunately, itemized paper receipts cannot be submitted on the web or desktop.

For more information, check out: What are receipt qualifications for in-store redemption?

How to submit your receipt using the app

  1. Tap Redeem in your Ibotta app and select the retailer.
  2. Review the Check your list page and make sure all the offers you are expecting cash back for are on your list. You can tap Go back and add offers if you need to add more.
  3. Tap Submit receipt and take the picture(s) of your receipt.
    • Use the guides to ensure your receipt is positioned correctly and picture-perfect, tap the shutter button to take a photo, and tap Long receipt? Add section if you have a long receipt.
    • If your receipt has a barcode printed on it, you may be prompted to scan the barcode instead.
  4. Confirm the offers you are expecting cash back for. You can also add missing offers by scanning your items. After confirming your offers, tap Done.
    • If any offers are missing, tap I'm missing cash back and scan each item's barcode. This helps us verify the items you purchased, you can also submit barcodes for review.
    • If you need to add more offers to your list, use the Search offers at (retailer) search bar.
  5. Tap Confirm and submit and your receipt will be sent to Ibotta for review. You should get cash back within 72 hours.

Ibotta recommends saving your paper receipts until you receive your cash back.

 

Error Messages

If you are receiving an error message while trying to submit your receipt, please check out this helpful article for troubleshooting: Help: I am having a technical issue.

If you would like more step-by-step help, chat with Carlotta, our Ibotta Care chatbot.

 

More receipt submission tips

Phone_Scanning_Receipt.svg
  1. Ensure the paper receipt is from the correct retailer and printed at the register
  2. Double-check that the receipt date is not older than 7 days
  3. Capture the entire receipt, including retailer logo, product details, date, time, and total
  4. Place the receipt on a smooth flat surface, eliminate any shadows on the receipt, and ensure the text is readable
  5. Take multiple photos for long receipts. Skip any sweepstakes/survey info

 

What if I'm missing cash back?

If you submitted your in-store paper receipt and are missing cash back, you can claim the missing cash and submit products to Ibotta in the app. You can claim your missing cash once per purchase within 7 days from the date printed on your paper receipt.

  1. Tap the teal earnings button from the top right corner of your home page.
  2. Tap My earnings and then the transaction.
  3. Tap I'm missing cash back and Select for missing offers.
  4. Update the quantity and tap Scan to scan the item's barcode. Then tap Submit barcode and Add $X.XX
    • You can also tap Select again to claim more missing offers.
  5. Review can take up to 24 hours, check back in the app for transaction updates.

If the product is accepted, offer and eligible bonus cash back will be added to your earnings. It is important to note, that you can't claim missing cash for receipt submissions that require a barcode scan, or loyalty transactions.

If you do not see this option or are still missing cash back, please check out this article: Help: I did not get cash back for my in-store offer(s).