There are a few reasons that a product barcode UPC will not match an offer.
The product may not be eligible for the specific offer.
Review the offer page Details for any rules or exclusions, like variety or size, to investigate why it may not be matching. If the product does not match the Details, unfortunately, it is not eligible for offer cash back.
You can find the offer page Details by following the steps below:
- Search for the retailer on the Home page
- Tap the retailer
- Find the offer from Your list or search for the offer by tapping the magnifying glass on the top right corner of the retailer page
- Tap the offer
- Review the Details or tap Check product barcode to verify offer eligibility
There may be two similar offers available at the same time.
Sometimes there are similar offers available at the same time. Please check that you have selected the correct offer and review the offer page Details for additional information like size or variety exclusions.
Check out these two similar OREO offers below. The brand, cash back amount, size, limit, and availability are all the same. However, if you review the offer page Details, you will see the eligible varieties are different.
The incorrect barcode was scanned.
This typically happens when scanning items sold in a multi-pack. If you purchased a multi-pack item, you will need to scan the barcode on the outside of the wrapping encasing all of the items, not the individual item's barcode.
Be sure to double-check the offer page Details to determine if the offer is eligible for a single item or multi-pack. Unfortuantely, items sold in a multi-pack cannot be redeemed for single-item offers.
The barcode is not in our system.
Ibotta may yet to have the product's UPC in our system for the offer. While we work hard to ensure we have every UPC in our system, unfortunately, this can happen due to the large range of UPCs.
If you feel that the product should be eligible and it matches the offer page Details, you can send us pictures of the product and barcode for review. Check out how below.
Steps to submit a barcode/UPC for a qualifying offer.
Step 1: Tap the offer you are trying to redeem and view the offer page Details.
Make sure the item you're scanning matches the size, variety, and flavor described here.
Step 2: Tap Check product barcode. Scan the product's barcode.
If it does not match, you will be prompted to scan it a second time. Tap Request review.
If you attempt to scan the product barcode multiple times and are NOT prompted to tap Request review, unfortunately, the offer does not allow for products to be submitted for review.
Step 3: You will be prompted to take a picture of the product barcode and front of the product for review.
Tap Take photos. Be sure to include all size, variety, and flavor information on the front of the product.
What happens after I submit the pictures?
After taking the requested product pictures, you will receive a thank you message. This means the product has been submitted for review. You will receive a response with the results within 24-48 hours. Tap Continue to continue browsing offers.
After the review is complete, you will receive an email with the results. If your product review request is accepted please allow one hour for the system to update. After the hour has passed, the product will match the offer and allow you to redeem cash back!
If your product review request was denied, unfortunately, this means the product is not eligible for the offer cash back. However, if you are missing cash back for an item(s) that you believe qualifies, chat with Carlotta, our Ibotta Care chatbot here: I am missing cash back
Looking for Ibotta Help, but Faster?
Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less!
Offers & Redeeming Offers