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  1. Ibotta
  2. Offers & Earning Cash Back
  3. Having Trouble?

Having Trouble?

Information if you are having trouble with offers and redeeming offers.

  • Help: I don't have a physical receipt
  • Help: I am having trouble linking my loyalty card or account
  • Help: Why does my friend have offers or bonuses I do not?
  • Help: I did not receive cash back on my loyalty purchase
  • Help: The product barcode does not match
  • Help: I did not get cash back for my in-store offer(s).
  • Help: I can't find a product in my store
  • Help: The barcode on my receipt won't scan
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