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  1. Ibotta
  2. Offers & Earning Cash Back
  3. Having Trouble?

Having Trouble?

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Information if you are having trouble with offers and redeeming offers.

  • Help: I don't have a physical receipt.
  • Help: I am having trouble linking my loyalty card or account.
  • Help: Why does my friend have offers or bonuses I do not?
  • Help: I did not receive cash back on my loyalty purchase.
  • Help: The product barcode does not match.
  • Help: I did not get cash back for my in-store offer(s).
  • Help: I can't find a product in my store.
  • Help: The barcode on my receipt won't scan.
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