Do you have a product that you purchased for an offer but when you scan the barcode on the product, it does not match? There are two reasons that a product will not match an offer:
- The barcode on the product does not match because the product is not eligible for the specific offer. Review the offer details for any rules, like variety or size, to investigate why it may not be scanning.
- Some times there may be two similar offers available at the same time. Please check that you have selected the correct offer by reviewing or searching for the offer name.
- The barcode on the product does not match because Ibotta does not have the barcode in our system. This can happen by accident or due to the large variety of barcodes (UPCs) that exist.
If you feel that the product should be eligible and it matches the offer details, you can send us pictures and we can review the product and the barcode. Please follow these steps:
Step 1: Tap on the offer you are trying to redeem and view the Offer Details page. Tap on the "Check Product Barcode" button. Scan the barcode on the product.
Step 2: If the "Does Not Match Offer" message appears, please try scanning the barcode one more time.
Step 3: If you continue to receive the "Does Not Match Offer" message, please read the offer details that will appear on your screen to see whether your product is eligible for this offer. If you believe the product should be eligible for this offer, please tap "Yes."
Step 4: Read the message under "Add Product" and tap on the "Take Photo" button. Tap on the camera icon to take a picture. Make sure to include the size of the product.
Step 5: If the picture clearly displays the front of the product, including the size, tap on the "Save" button.
Step 6: Once you have taken a picture of the front of the product, you will receive a thank you message. This means the product has been submitted for review by our team, and you will receive a response about whether the product has been accepted within 24 - 48 hours. Tap on "Continue" to continue browsing the offer gallery.
Step 7: When the review is complete, you will receive an email. If your product is accepted, please allow one hour for the system to be updated. Then, please refresh your gallery and redeem your offer!
NOTE: If you attempt to scan the product barcode multiple times and are NOT prompted to send us pictures, unfortunately, the offer does not allow for products to be submitted by a user. Please contact our Care Team who can help you with your redemption.
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