Help: The product barcode does not match.

There are a few reasons that a product barcode UPC will not match an offer.

The product may not be eligible for the specific offer.

Review the offer page Details for any rules or exclusions, like variety or size, to investigate why it may not be matching. If the product does not match the Details, unfortunately, it is not eligible for offer cash back.

You can find the offer page Details by following the steps below:

1. Search for the retailer on the Home page
2. Tap the retailer
3. Find the offer from Your list or search for the offer by tapping the magnifying glass on the top right corner of the retailer page
4. Tap the offer
5. Review the Details or tap Check product barcode to verify offer eligibility

There may be two similar offers available at the same time.

Sometimes there are similar offers available at the same time. Please check that you have selected the correct offer and review the offer page Details for additional information like size or variety exclusions.

Check out these two similar OREO offers below. The brand, cash back amount, size, limit, and availability are all the same. However, if you review the offer page Details, you will see the eligible varieties are different. 

The incorrect barcode was scanned.

This typically happens when scanning items sold in a multi-pack. If you purchased a multi-pack item, you will need to scan the barcode on the outside of the wrapping encasing all of the items, not the individual item's barcode.

Be sure to double-check the offer page Details to determine if the offer is eligible for a single item or multi-pack. Unfortuantely, items sold in a multi-pack cannot be redeemed for single-item offers.

The barcode is not in our system.

Ibotta may not have the product's UPC in our system for the offer. While we work hard to ensure we have every UPC in our system, unfortunately, this can happen due to the large range of UPCs.

• If you feel that the product should be eligible and it matches the offer page Details, you can send us pictures of the product and barcode for review.
• Before you go shopping you can submit a barcode/UPC in the app on the offer page before submitting your receipt.

Steps to submit a barcode/UPC in the offer's details:

Tap the offer and view the offer Details Tap Check product barcode Scan the product's barcode If it does not match, you will be prompted to scan it a second time Tap Request review If you scan the product barcode multiple times and are NOT prompted to tap Request review, the offer does not allow submissions for review Take a picture of the product barcode, front of the product, and include all size, variety, and flavor information Tap Take photos

After taking the requested product pictures, your product has been submitted for review. You will receive an email with the results within 24-48 hours. Tap Continue to continue browsing offers. 

If your product review request is accepted please allow one hour for the system to update. After the hour has passed, the product will match the offer and allow you to redeem cash back!

What if my product was denied?

If your product review request was denied, unfortunately, this means the product is not eligible for the offer cash back. However, if you are missing cash back for an item(s) that you believe qualifies, chat with Carlotta, our Ibotta Care chatbot here: I am missing cash back

Offers & Redeeming Offers