When you are missing credit from a receipt, there are few reasons why you may have not received credit. Please review the specific situations and solutions below to see what applies to you and how to resolve it. If you need to write the Care Team, tap Submit Request in the upper right corner or check here to send a request from within the app.
| SITUATION | REASON | SOLUTION |
| One of my offers was not credited on my receipt submission. | UPC Issue: The product name or code on the receipt was not accepted. | If you did not purchase multiples, try resending us your receipt ONLY for the missing offer. If you still have trouble, write the Care Team. |
| One of my multiples was not credited on my receipt submission. | Multiples Issue: The quantity was not entered correctly or the system could not find the quantity submitted on the receipt. | Please write the Care Team for assistance with adjusting your multiple offers. |
| One of my offers was not credited on my loyalty purchase. | UPC/Product Info Issue: Sometimes the information sent by the retailer is incomplete and the system is unable to match a product to an offer. | Send the missing offers and images of your receipt to the Care Team. Our Team will be happy to review your purchase. |
| One of my multiples was not credited on my loyalty purchase. | UPC/Product Info Issue: Sometimes the information sent by the retailer is incomplete and the system is unable to match a product to an offer. | Send the missing multiples and images of your receipt to the Care Team. Our Team will be happy to review your purchase. |
| One of my offers was not credited. | The offer expired prior to sending the receipt. | Our Care Team is happy to offer courtesy reviews of offers that expire after purchase but before sending your receipt. |
| My offer was not credited and it's not in My Offers anymore either. | The offer may have been accidentally removed from My Offers during redemption. | Go back to the offer on the retailer page, add the offer to your account, and resend the receipt for the missing offer. We will review in 48 hours. |
Relevant Articles:
How do I redeem an offer?
How do I redeem offer multiples?
How do I send a receipt?
Help: I did not receive a bonus?
Help: My receipt was not accepted and I missed credit.