If your receipt has printing errors that affect the quality of the barcode on the receipt, it will prevent the barcode scanner from properly scanning the receipt and submitting it to Ibotta.
If you are having trouble scanning your receipt, you can send pictures of your receipt to our Care Team through the Help Center, and our team will help you get your receipt manually entered and reviewed. Tap or click Submit Request in the upper right corner of the Help Center. This will direct you to our chatbot where you can still submit a ticket.
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Every day our savers find fast assistance in the Ibotta Community. Check it out to see if your question might be answered more immediately by other Ibotta users. Search your topic or log in to leave a question for the Community. Replies typically come through in a few hours or less!
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