After linking your favorite retailer loyalty account with Ibotta, you can earn cash back at that retailer without uploading a receipt. Not all retailers on Ibotta have the option to connect with a loyalty link. If you haven’t received cash back on your loyalty purchase yet, make sure you’ve completed the following:
- Remember to always add offers to Your list before you shop, so you never miss out on a deal.
- Before you go shopping, add offers to Your list so that we know which items to give you cash back on after your purchase.
- Check if the cash back is still pending.
- After you completed your purchase, you should receive an email and/or app notification that will notify you that your cash back is pending or credited. Cash back on loyalty purchases are usually credited to your account on the same day but sometimes, it can take up to 7 days for your cash back to be credited to your account.
- Purchase qualifying items.
- Always look at the Offer details before shopping to find the product sizes, varieties, and/or quantities that qualify for cash back.
- Use your loyalty account at checkout.
- Make sure that you use the same loyalty account that is linked to your Ibotta account when you checkout at the retailer in-store.
When you redeem offers with Ibotta through a loyalty account, we’ll receive an electronic submission of your receipt and purchase information. However, sometimes, the information we receive from the retailer may be incomplete or missing. We understand that this can be frustrating, and we are working towards a more seamless redemption process.
In the meantime, if we miss an offer on your loyalty account purchase, please submit a request to our Care team. Be sure to include a photo of your receipt in your ticket, and we'll review your receipt and grant cash back for any eligible purchases.
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Offers & Redeeming Offers