Missing some money? Still waiting for credit? Where's my cash back?
This article applies to Hannaford, Food Lion, Meijer, and other retailers with card, account, or rewards programs.
If you are missing cash back from a loyalty purchase, please make sure you've completed the following:
- Add offers before you shop.
- Purchase qualifying items.
- Use your loyalty account at checkout.
- Check if the cash back is still pending.
Add offers before you shop.
Remember to always add offers to Your list before you shop, so you never miss out on a deal.
Purchase qualifying items
Always look at the Offer details before shopping to find the product sizes, varieties, and/or quantities that qualify for cash back.
Use your loyalty account at checkout.
Make sure that you use the same loyalty account that is linked to your Ibotta account when you checkout at the retailer in-store.
Check if the cash back is still pending.
After you complete your purchase, you should receive an email and/or app notification that will notify you that your cash back is pending or credited. Cash back on loyalty purchases are usually credited to your account on the same day, but sometimes it can take up to 7 days for your cash back to be credited to your account.
If after 7 days of making a qualifying purchase you're still missing cash back for an offer, the information we received from the retailer may be incomplete or missing. If we miss an offer on your loyalty account purchase, please submit a request to Ibotta Care. Be sure to include a photo of your receipt in your ticket, and we'll review your receipt and grant cash back for any eligible purchases.
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