When you use a loyalty card or account to redeem offers with Ibotta, we receive an electronic submission of your receipt and purchase information. Sometimes, the information that we receive from the retailer may be incomplete or missing.
We understand that this can be frustrating but we are working towards a more seamless redemption process. In the meantime, if we miss something on your loyalty card or account purchase, please write our Care Team who is happy to review your receipt and grant credit for eligible purchases. If you decide to write us, please be sure to include images of your receipt so that we can expedite your request.