When you redeem offers with Ibotta through a loyalty account, we receive an electronic submission of your receipt and purchase information. Sometimes, the information we receive from the retailer may be incomplete or missing.
We understand that this can be frustrating, and we are working towards a more seamless redemption process. In the meantime, if we miss something on your loyalty account purchase, please submit a request to our Care team. Be sure to include a photo of your receipt in your ticket, and we'll review your receipt and grant credit for any eligible purchases.