When you redeem offers with Ibotta through a loyalty account, we receive an electronic submission of your receipt and purchase information. Sometimes, the information we receive from the retailer may be incomplete or missing.
We understand that this can be frustrating, and we are working towards a more seamless redemption process. In the meantime, if we miss something on your loyalty account purchase, please write our Care team. We are happy to review your receipt and grant credit for eligible purchases. If you decide to write to us, please be sure to include images of your receipt so that we can expedite your request.