You can change your password through the app or on the website.
To reset, change, or create your password:
- Log out of the app if you have not done so already. To log out, tap Account on the navigation bar, tap Settings, then tap Log out in the top right corner.
- If you are changing your password on a desktop or laptop, go to the login page, click Forgot password?, and enter your email address. Then proceed to Step 3.
- At the bottom of the screen, tap Log In.
- At the bottom of the screen, tap Reset password. Enter your account email address and tap Send reset link.
- You will receive an email from Ibotta within 10 minutes that includes a link to reset your password.
- If you do not receive the email to reset your password within 20 minutes of requesting the email, please contact our Care Team at accountsupport@ibotta.com for assistance. There may be a block or hold on your email address that we will need to clear for you.
- Tap or click the link within the email and you will be redirected to a web browser. In the web browser, you will enter and confirm your new password and save it.
- Once your new password has been saved, you can log back into your account. Be sure to save your new password before navigating away from the web page or your new password will not be saved.
Note: If you initially set up your Ibotta account with Facebook, you may not have an Ibotta password yet and might need to create one. We recommend updating your email address before changing the password and confirming your account. You can learn more about updating your email address here.
See also, 'How do I change the email address on my Ibotta account?'
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Account & Troubleshooting