You can change your password with our automated chatbot here, through the app, or on the website.
How do I change my password in the app?
If you are logged into the app, follow these steps:
- Tap the dropdown menu in the top left corner
- Tap Profile
- Tap Settings
- Tap Login information
- Tap Reset
- You will automatically receive an email from Ibotta that includes a link to reset your password
If you are not logged into the app, follow these steps:
- Launch the app and tap Forgot Password? on the Log in page
- You will automatically receive an email from Ibotta that includes a link to reset your password
If you do not receive the email to reset your password within 20 minutes of requesting the email, there may be a block or hold on your email address that we will need to clear for you. Please chat with Carlotta, our Ibotta Care chatbot here and she can help you submit a ticket: I need help resetting my password.
How do I change my password if I created an account using Apple, Google, or Facebook?
If you initially set up your Ibotta account using Apple, Google, or Facebook, you may not have an Ibotta password yet and will need to create one.
For more information on managing your Linked social accounts check out this helpful article: How do I manage my linked social accounts?
How do I change my password on the website?
- Navigate to ibotta.com/forgot
- Enter your email address and click Send reset link
- You will automatically receive an email from Ibotta that includes a link to reset your password
If you do not receive the email to reset your password within 20 minutes of requesting the email, there may be a block or hold on your email address that we will need to clear for you. Please chat with Carlotta, our Ibotta Care chatbot here and she can help you submit a ticket: I need help resetting my password.
Account & Troubleshooting