You can change your password through the app or on the website.
To reset your password in the app if you are already logged in:
- Launch the Ibotta app. In the bottom navigation bar, tap Account > Settings > Reset Password
- You will automatically receive an email from Ibotta within 10 minutes that includes a link to reset your password.
- If you do not receive the email to reset your password within 20 minutes of requesting the email, please contact the Ibotta Care Team by submitting a ticket through our automated chatbot. There may be a block or hold on your email address that we will need to clear for you.
To reset your password in the app if you are logged out:
- Launch the app, then tap Log In > Reset Password
- You will receive an email from Ibotta within 10 minutes that includes a link to reset your password.
- If you do not receive the email to reset your password within 20 minutes of requesting the email, please contact the Ibotta Care Team by submitting a ticket through our automated chatbot. There may be a block or hold on your email address that we will need to clear for you.
To reset your password on Ibotta.com:
- Navigate to ibotta.com/forgot
- Enter your email address and click Send reset link
- You will receive an email from Ibotta within 10 minutes that includes a link to reset your password.
- If you do not receive the email to reset your password within 20 minutes of requesting the email, please contact the Ibotta Care Team by submitting a ticket through our automated chatbot. There may be a block or hold on your email address that we will need to clear for you.
- Click the Reset my password button within the email and you will be redirected to a web browser. In the web browser, you will enter and confirm your new password and save it.
- Once your new password has been saved, you can log back into your account. Be sure to save your new password before navigating away from the web page or your new password will not be saved.
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Account & Troubleshooting