When you verify your phone number, you add an extra layer of security to your account.
In order to withdraw your earnings, you must have your account confirmed and your phone number verified with the app. Follow these steps to verify your phone number:
- Tap Profile, located at the top left of the home page.
- Scroll to the Verify device section.
- Select the Link your phone number option.
- Enter your new number.
- Enter the verification code you received on your phone.
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Press the Home button on your device (do not hit the back arrow on the device or within the app) and wait for the text message to arrive. Once it arrives, you may need to write down the code.
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- For Android devices: Press and hold the Home/Task Switcher button to switch back to the app.
- For iPhone: double press the Home button and switch back to the app.
Switch back to the app. Depending on your device, these steps will vary:
- For Android devices: Press and hold the Home/Task Switcher button to switch back to the app.
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Tap on Verify.
Once the verification is successful, you will receive a "Device Verified" notification. Your phone has been successfully verified in our system, and you can now withdraw your earnings!
Phone Verification FAQ
Q: Why do I need phone verification?
A: Phone verification keeps your Ibotta earnings and payment information safe and secure. We may ask you to verify your device before using certain app features or withdraw your Ibotta earnings. This process lets us know you're using a valid number and have access to that phone.
Q: What if I don't have a cell phone number?
A: If you don't have a cell phone number, you can enter a landline number, and we’ll give you a call with a verification code. If you don't have either, we recommend waiting to withdraw your funds. We do not recommend using another individual's number. Remember that a phone number may be linked to one account ONLY.
Q: How will Ibotta use my phone number?
A: Ibotta will only use your phone number for phone verification. We'll never share your number with any other party or text you promotional content without your explicit consent. Ibotta will never call you.
Q: Will I be charged for Ibotta's text message?
A: No. Outside of normal/standard data and text messaging rates associated with your device plan, Ibotta will not charge you to receive a verification text code.
Q: What if I enter the wrong number?
A: Your phone number won't be saved to your account until it's verified. If you enter the wrong number, you can follow the prompts in the app to enter the number again.
Q: How often will I need to verify my phone number?
A: Although you shouldn't have to verify your phone number regularly, we may ask you to re-verify your phone number based on your app activity in order to keep your account safe.
Q: What if I need to change the number linked to my account?
A: For further assistance with updating the phone number associated with your account, please reach out and chat with Carlotta, our Ibotta Care chatbot, here: Update my phone number.
**Please note: Ibotta respects the privacy of your personal information. Your phone number will never be shared with any third-party websites or services.**
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