How can I report an issue with a past receipt?

There's a few reasons that you may need to report an issue with a past receipt. Here's some of the most common reasons:

• You accidentally forgot to add (+) an offer to Your Retailer List.
• You selected the wrong quantity.
• We missed giving you cash back for an offer on your receipt.
• Your receipt was marked as unreadable or invalid based on our receipt qualifications. For more information, visit this article: What are receipt qualifications for in-store offers?

If you need to contact us about a past receipt, you can do so from the app. Here's how:

1. Open the Ibotta app on your mobile device.
2. Tap your teal Earnings button located at the top right of the home page.
3. In your Transactions history, tap your recent purchase to open the purchase details.
4. If the receipt was submitted within the last 7 days, tap I'm missing cash back and follow the prompts.
5. If the receipt is older than 7 days, tap Contact Ibotta Care to reach out to us for assistance. In your request, please include the missing cash back amount and the name of any relevant offers or bonuses.